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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Blackburn

November 3, 2025

5  out of  5
rating by Jessica Blackburn
"Couldn’t be more thankful to have Teri and her team as my insurance! Kristan is a shining star in the team and makes understanding all of the ins and outs so much easier!"
We responded:
"Thanks so much Jessica! We appreciate your business here! "
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Richard Phillips

October 29, 2025

5  out of  5
rating by Richard Phillips
"Kristan convinced me to come back to State Farm for my auto insurance needs after a brief hiatus and I am so glad she did. She is very knowledgeable and responsive to any questions I might have. I know i can always count on her - she is definitely an asset to Teri Starry’s team."
We responded:
"Welcome Back Richard. We are so glad to have you back! Thanks for the kind words about Kristan. Yes, she is truly an asset to my agency. We look forward to working with you again."
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Tiffany Armentrout

October 29, 2025

5  out of  5
rating by Tiffany Armentrout
"Kristan was so helpful , efficient and so friendly."
We responded:
"Thanks so much for the kind words Tiffany! We appreciate your business!"
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Caitlin

October 23, 2025

5  out of  5
rating by Caitlin
"Kristan had been super helpful during a stressful move! I'm so grateful for her expertise and kindness. And for catching a typo in my policy!"
We responded:
"Thanks so much Caitlin! We hope the move went well! We appreciate your business and look forward to working with you for many years to come!"
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Jenna Mangine

October 17, 2025

5  out of  5
rating by Jenna Mangine
"I am a first time home buyer and had the best experience working with Kristan. She was patient, knowledgeable and very thorough when explaining all of my options to me. I never felt like a burden with all of my questions and she always made herself available! Would definitely recommend this team!"
We responded:
"Hi Jenna. Thanks so much for the kind words! Congratulations on your new home! We look forward to working with you for years to come! "
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Brenda Slossberg

September 12, 2025

5  out of  5
rating by Brenda Slossberg
"Excellent service, highly recommend!"
We responded:
"Thank so much Brenda! We really enjoy working with you! Thanks so much for your business and also taking the time to give us a review. Much appreciated!"
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Patricia Rooney

September 11, 2025

5  out of  5
rating by Patricia Rooney
"Can’t speak highly enough about Kristan Phillips. Her constant Dedication and guidance especially after my accident went above and beyond anything I’ve ever experienced. Highly recommend this agency!"
We responded:
"Thanks so much for the kind words! "
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Leonard Linde

September 11, 2025

5  out of  5
rating by Leonard Linde
"Very pleasant and helpful State Farm agent."
We responded:
"Thanks Leonard! We appreciate your business! We especially appreciate Laurel! :)"
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Ryan Wood

September 11, 2025

5  out of  5
rating by Ryan Wood
"Teri and her team have been amazing to work with. Kristen has been helping us get our new teen driver insured and has made the whole experience easy. She walked me through all the steps and got us a great deal. Thank you!"
We responded:
"Thanks for the kind words Ryan! We really enjoy working with you! Thanks so much for your business! "
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Melanie Green

September 11, 2025

5  out of  5
rating by Melanie Green
"I had an amazing experience working with Kristan, at Teri Starry on my new property and auto insurance policies! She was able to save me over $2,000 a year, which is incredible. The entire process was quick, smooth, and so easy from start to finish. Kristan explained everything clearly and made sure I felt confident in my decision. I highly recommend her to anyone looking for great coverage and significant savings!"
We responded:
"Thanks so much Melanie! Welcome to our agency! I'm so glad you had a great experience and we were able to save you some money. We look forward to working with you for years to come !!! "
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Cameryn Porter Choate

September 11, 2025

5  out of  5
rating by Cameryn Porter Choate
"The team at State Farm with Teri Starry is the best of the best! Kristan Phillips has helped numerous of my real estate clients secure homeowners insurance. She is friendly and knowledgable, and takes pride in ensuring a great experience for every customer. Cannot recommend Kristan and the Teri Starry team enough!"
We responded:
"Thanks so much Cameryn! We really enjoy working with you!!! "
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Jennifer Anderson

February 25, 2025

5  out of  5
rating by Jennifer Anderson
"Kristan at Teri Starry State Farm saved my hind end this week as I had to come up with a home business and auto policy is a very short time . She was very kind, prompt, clear and communicative.. Not only did we get the contract required , but she saved me money from my last insurance policies!!"
We responded:
"Hi Jennifer! Welcome to our agency! I am so glad you had a great experience with Kristan. She is terrific at what she does! Thanks so much for the kind words. "
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Mindi piper

February 21, 2025

5  out of  5
rating by Mindi piper
"The whole team is amazing"
We responded:
"Thanks so much for the kind words Mindi! I am so glad your experience has been a positive one. We all appreciate your business very much!"
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Valerie Salls

February 18, 2025

5  out of  5
rating by Valerie Salls
"Kristan went above and beyond for my family! 10 stars well deserved!!!"
We responded:
"Thanks so much Valerie! I appreciate the feedback. Kristen does an excellent job and I am so glad you had a great experience. Thanks so much for your business! We appreciate you! "
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Charlee Valdez

February 13, 2025

5  out of  5
rating by Charlee Valdez
"I came into the office after having some billing questions and Kristen took time out of her busy day to go through my policy and see where I could get the most for my money! I ABSOLUTELY recommend contacting Kristen with any concerns you have about your policy."
We responded:
"Thanks so much for the kind words Charlee! Yes, Kristan is amazing at what she does! I am glad she was able to help. We are never too busy to help with any questions you have. Thanks so much for your business at my agency! We appreciate you! "
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Millard Harbison

November 13, 2024

5  out of  5
rating by Millard Harbison
"This a great insurance company, the staff is wonderful and very helpful. Easy to find and plenty of parking spaces."
We responded:
"Thank you so much for your kind words, Millard! I’m glad to hear you had a positive experience with our team and found the office convenient. We appreciate your feedback. If you ever need anything in the future, don’t hesitate to reach out! -Teri"
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Tash

November 9, 2024

1  out of  5
rating by Tash
"Currently filing formal complaints against Shannon and agency. My advice for anyone with State Farm is to call A RECORDED LINE. Call the main customer service number because they literally lie in this office. Currently obtaining the recorded call of me canceling my policy because they’re literally liars not exaggerating accusing me of their mistake of canceling my mothers rental policy. Their customer service skills are a 0/10 and they need better training, they clearly have no clue what they’re doing. No one at State Farm wants to take accountability for their mistakes. Unbelievable. *Extremely happy and satisfied with my new car insurance, I highly recommend Progressive!"
We responded:
"Hi Natasha. Below is the confirmation to cancel the policies you mentioned in your review. I am not sure what we did wrong in this request. I am asking that you kindly remove this negative review. Thank you Hi Natasha - I will cancel your policies effective 8.28.24. Just to confirm, you want us to cancel 2 auto policies (2022 Lincoln & 2003 Hyundai) and the Renter's policy. Thank You, we appreciate the opportunity to serve you!! Shannon at Teri Starry State Farm Shannon Jones · 9/11/2024, 09:23 AM Yes that's correct and please advise when my refund will be mailed NATASHA LEHMANN · 9/11/2024, 09:24 AM "
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New Century Construction

August 18, 2024

5  out of  5
rating by New Century Construction
"I have the pleasure of working with Teri as my insurance agent, and I cannot express how impressed I am with the level of service and dedication I received. From the very beginning, Teri and her staff went above and beyond to ensure that all my insurance needs were met and that I fully understood my options. Teri took the time to thoroughly explain every detail, answer all of my questions, and provide expert advice tailored to my specific situation. She made the entire process smooth and stress-free, handling everything with professionalism and a genuine care for my best interests. What really stood out to me was the commitment to going the extra mile. Whether it was staying late to finalize paperwork, quickly responding to my emails and calls, or proactively checking in to make sure everything was running smoothly, Teri , Shannon and Kristen consistently demonstrated a level of service that is rare to find. I highly recommend Teri to anyone in need of an insurance agent who not only understands the industry inside and out but also truly cares about their clients. I am incredibly grateful for all Teri’s hard work and look forward to continuing to work with her in the future."
We responded:
"Thank you so much for your incredibly thoughtful and detailed feedback! It has been an absolute pleasure working with you, and I’m thrilled to hear that you were impressed with the level of service and dedication you received. Shannon, Kristan, Vivian, Kent and I strive to go above and beyond for all our customers and knowing that we were able to make your insurance process smooth and stress-free means the world to us. Please know that we’re here for anything you might need in the future, and we look forward to continuing to work with you. -Teri"
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jeff jorbin

August 7, 2024

5  out of  5
rating by jeff jorbin
"My agent Kristen is awesome. Always gets right on any issues that I have. Been very happy with the service I have gotten."
We responded:
"Thanks so much for the kind words Jeff! We appreciate your business here! "
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Jim Greer

July 31, 2024

5  out of  5
rating by Jim Greer
"I recently had the pleasure of experiencing outstanding customer service from Kristan at Teri's office. Her professionalism and knowledge make it so easy to add, remove or make other adjustments to policies."
We responded:
"Hi Jim! Thank you so much for the kind review. We really enjoy working with you and appreciate your business! "
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Cora Dooley

July 18, 2024

5  out of  5
rating by Cora Dooley
"We appreciate Teri and her team, specifically Teri and Kristan for their efforts in helping us save money. We originally had our homeowners insurance through another company, but Kristan was quick to get us a MUCH cheaper premium and was able to bundle our auto to save us even more money. No matter if it's on the phone or by email, their team is always very responsive and attentive. Would highly recommend this office to anyone!"
We responded:
"Hi Cora! Thanks so much for the kind words! We are so happy to have you as a customer!"
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Dennis T

April 29, 2024

5  out of  5
rating by Dennis T
"Teri Starry's team has been amazing. Shannon is fantastic and has been our consistent go-to/contact with State Farm throughout the years going back to even when my parents were with State Farm. I appreciate the staff and once again, shout out to Shannon, she is awesome! Thank you."
We responded:
"Hi Dennis! I'm so glad you enjoy working with Shannon. Thank you for the kind words and choosing the Teri Starry State Farm Agency team for your insurance needs! We appreciate your business - Teri "
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Marcus Martin

April 12, 2024

5  out of  5
rating by Marcus Martin
"I have worked with Teri Starry for over 10 years. She and her team are truly outstanding at every level. They do far more than simply sell insurance. When a claim comes, she's there to help. She has given me invaluable help with pursuing claims through the process to successful outcomes. She's extremely knowledgeable, she's responsive, and she always follows through to delivery. I strongly recommend Teri and her team to anyone looking to purchase insurance."
We responded:
"Thanks so much Marcus! We really enjoy working with you and appreciate your business. "
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Gerald Trudeau

February 6, 2024

5  out of  5
rating by Gerald Trudeau
"Have been with Teri's office for several years and all of the staff there has always simplified the insurance process and are always willing to dive in and explain policies. Highly recommend"
We responded:
"Thanks so much for the kind words! We love working with you and appreciate your business very much!"
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Darrin Weaver

November 26, 2023

5  out of  5
rating by Darrin Weaver
"What a gem! Teri and her staff have been amazing since the time we walked through her door. We have always felt welcomed and enjoyed our relationship with her office. They really shined for us when we filed a claim for our roof and had trouble getting the adjuster to acknowledge our existence. In an extremely frustrating time, they made sure the claims department followed through when it felt like we were being ignored. Without Teri & her staff, I feel we would still be struggling to get answers. If you are looking for a great agent that still believes in providing great customer service, Teri truly is "like a good neighbor" 😉"
We responded:
"Thank you Darrin and Hattie! We love working with you both! We appreciate you!"